Press Release
Businesses urged to hang-up on cold-call scams
Shetland Islands Council is urging businesses to hang up on cold-callers selling advertising in publications which the callers say will support the emergency services or charities, sometimes also claiming a Shetland connection as part of their sales pitch.
The Trading Standards Service recently received an enquiry from a local business about such a sales call, in which the caller claimed to be phoning on behalf of a charity raising money for children in Shetland with cancer. However, research quickly revealed that the reality was somewhat different.
Councillor Iris Hawkins, Chair of the Council’s Infrastructure Committee, says, “Shetland has a well-deserved reputation for generously supporting good causes, such as the recent Relay for Life, and we don’t want to see that generosity being diverted into the wrong hands.”
These callers also often make false claims that businesses have already agreed to buy advertising space, and demands for payment when no such agreements have taken place.
The following tips will help you to reduce the risk of falling for cold-calling scams.
- Don’t take unsolicited calls when you are busy – if you do want to talk, ask them to call back at a convenient time when you can give the matter your full attention.
- Don’t be afraid to just say “No” and hang up – telesales staff will not be offended by a firm but polite refusal.
- Don’t agree to something on the phone just to get rid of a persistent caller – legally binding agreements can be made over the phone.
- Be wary of unsolicited callers suggesting or implying that you are placing an order or entering an agreement when you don’t wish to do so.
- A quick internet search will often reveal useful information about the business or ‘charity’ that you’re being asked to support.
- Be wary of follow-up calls – you may think they’re just verifying details, but they may be trying to trick you into entering into an agreement.
- If you’re not clear about any details, don’t be rushed – ask questions.