Who can I contact for help?

To discuss any Council Tax issues:
Call the Local Taxation Section on 01595 744683 or email: local.taxation@shetland.gov.uk

To find out about Council Tax Benefit:
Call the Benefits Section on 01595 744682 or email: benefits@shetland.gov.uk

To discuss arrears of Rent or Council Tax:
Call the Income and Recovery Section on 01595 744624 / 744622 / 744639 or email: income.recovery@shetland.gov.uk.

Or visit us at The Office Headquarters, 8 North Ness Business Park, Lerwick.

 

To find out about Income Support, Working Families Tax Credit, Jobseekers Allowance and Disabilities Benefit:
Call the Benefits Agency on 01595 732000

 

Citizens Advice Bureau

For free, confidential and independent advice on issues including debt, consumer rights, benefit entitlements, housing, employment and immigration.  The Citizens Advice Bureau also provides specialist debt, benefits and employment advice with tribunal representation service.

Opening Hours:

Monday: 9.30am to 12.30pm and 2.00pm to 4.00pm
Tuesday: 9.30am to 12.30pm, 2.00pm to 4.00pm and 5.00pm to 8.00pm
Wednesday: 9.30am to 12.30pm and 2.00pm to 4.00pm*
Thursday: 9.30am to 12.30pm*, 2.00pm to 4.00pm* and 5.00pm to 8.00pm
Friday: 9.30am to 12.30pm and 2.00pm to 4.00pm
Saturday: 10.30am to 1.00pm

* appointments only

Contact:

Shetland Islands Citizens Advice Bureau, Market House, 14 Market Street, Lerwick, ZE1 0JP
Tel: 01595 694696
Fax: 01595 696776
email: sicab@shetland.org
website: www.cas.org.uk