A-Z Directory Listing

Council offices are open Monday to Friday 9.00am to 5.00pm

Area codes are 01595 unless specified

A

Abandoned vehicles	744800	environmental.health@shetland.gov.uk	Environmental Health
Abnormal loads	744866	roads@shetland.gov.uk	Roads
About the Council	693535	info@shetland.gov.uk
Accidents at work	744800	environmental.health@shetland.gov.uk	Environmental Health
Accommodation
Accounts, Council	744606	neil.sneddon@shetland.gov.uk	Finance
Acquired Brain Injuries
Active Schools
Adaptations to the home
Addictions
Additional Support Needs
Administration	744550	administrative.services@shetland.gov.uk
Admissions - Schools
Adopted roads	744866	roads@shetland.gov.uk	Roads
Adoption and fostering	744000	fosteringandadoptionteam@shetland.gov.uk	Children's Resources
Adult and community education	744004	community.development@shetland.gov.uk	Community Planning and Development
Adult literacy	744004	community.development@shetland.gov.uk	Community Planning and Development
Adventurous Activities and Excursions
Advocacy
Agendas - Council Meetings
AIDS
Air Quality
Airports
Alarm, Community	744319	otduty@shetland.gov.uk	Community Care
After-school care	744400	social.work@shetland.gov.uk	Children's Resources
Age-related sales	744887	trading.standards@shetland.gov.uk	Trading Standards
Agenda 21	744513
Agri food support	744940	development@sic.shetland.gov.uk	Economic Development
Agricultral Estates Management	744591	asset.manager@shetland.gov.uk	Asset and Property Unit
Air pollution	744800	environmental.health@shetland.gov.uk	Environmental Health
Air quality	744800	environmental.health@shetland.gov.uk	Environmental Health
Alcohol use	695363	admin@cadss.org.uk	CADSS
Animal feeds	744887	trading.standards@shetland.gov.uk	Trading Standards
Animal health	744800	environmental.health@shetland.gov.uk	Environmental Health
Animal licences	744800	environmental.health@shetland.gov.uk	Environmental Health
Animal nuisance	744800	environmental.health@shetland.gov.uk	Environmental Health
Animal welfare	744800	environmental.health@shetland.gov.uk	Environmental Health
Animals	744800	environmental.health@shetland.gov.uk	Environmental Health
Archaeological sites and monuments	694688	shetamenity.trust@zetnet.co.uk	Shetland Amenity Trust
Archaeology	694688	shetamenity.trust@zetnet.co.uk	Shetland Amenity Trust
Archives	695057	info@shetlandmuseumandarchives.org.uk k	Shetland Museum and Archives
Arts and entertainment	743843	info@shetlandarts.org	Shetland Arts
Arts development	743843	info@shetlandarts.org	Shetland Arts
Asbestos	744800	environmental.health@shetland.gov.uk	Environmental Health
Asset/Estates planning	744591	asset.manager@shetland.gov.uk	Asset and Property Unit
Asylum seekers	744360	housing@shetland.gov.uk	Housing
	744400	social.work@shetland.gov.uk	Community Care

B

Battery disposal	744800	recycling@shetland.gov.uk	Waste
Beaches	744800	conservation@shetland.gov.uk	Heritage
Beaches (water)	744800	conservation@shetland.gov.uk	Heritage
Bed bugs	744800	environmental.health@shetland.gov.uk	Environmental Health
Bees	744800	environmental.health@shetland.gov.uk	Environmental Health
Beetles	744800	environmental.health@shetland.gov.uk	Environmental Health
Behaviour support service	744000	education@shetland.gov.uk	Schools
Bereavement	744400	social.work@shetland.gov.uk	Community Care
Best value	744513	performance@shetland.gov.uk	Performance and Improvement
Births	744562	registrar@shetland.gov.uk	Registrar
Blocked drains	0845 601 8855	customer.services@scottishwater.co.uk	Scottish Water
Blue Badges	744868	social.work@shetland.gov.uk	Social Work
Boats and shipping vessels	744800	ports.harbours@shetland.gov.uk	Ports and Harbours
Bonfires	744800	environmental.health@shetland.gov.uk	Environmental Health
Bottle banks	744006	recycling@shetland.gov.uk	Waste
Bowls	744866	sportandleisure@shetland.gov.uk	Sport and Leisure
Bridges	744800	roads@shetland.gov.uk	Roads
Building and construction licences	744800	development.plans@shetland.gov.uk	Development Plans
Building regulations	744800	development.plans@shetland.gov.uk	Development Plans
Buildings	744800	building.standards@shetland.gov.uk	Building Standards
Bulky items/rubbish	744000	cleansing@shetland.gov.uk	Waste
Bullying	744800	education@shetland.gov.uk	Schools
Burial Services	744872	burials@shetland.gov.uk	Burial Services
Bus passes	744868	transport@shetland.gov.uk	Transport
Bus shelters	744872	transport@shetland.gov.uk	Transport
Buses	744872	transport@shetland.gov.uk	Transport
Business	744940	development@sic.shetland.gov.uk	Economic Development
Business advice	744887	trading.standards@shetland.gov.uk	Trading Standards
Business and street trading licenses	744800	environmental.health@shetland.gov.uk	Environmental Health
Business awards and grants	744940	development@sic.shetland.gov.uk	Economic Development
Business development	744940	development@sic.shetland.gov.uk	Economic Development
Business opportunities	744940	development@sic.shetland.gov.uk	Economic Development
Business rates	744683	local.taxation@shetland.gov.uk	Local Taxation
Business sectors and services	744940	development@sic.shetland.gov.uk	Economic Development
Business sites	744550	asset.manager@shetland.gov.uk	Asset and Property Unit
Business support and advice	744940	development@sic.shetland.gov.uk	Economic Development
Bylaws	744550	legal.services@shetland.gov.uk	Legal Services

C

Calibration services	744887	trading.standards@shetland.gov.uk	Trading Standards
Camp sites	744004	sportandleisure@shetland.gov.uk	Sport and Leisure
Capital Programme	744140	capital.programme.service@shetland.gov.uk	Capital Programmes
Caravan site licensing	744800	environmental.health@shetland.gov.uk	Environmental Health
Car parking badges	744400	social.work@shetland.gov.uk	Social Work
Car parks	744866	roads@shetland.gov.uk	Roads
Car seat safety	744887	trading.standards@shetland.gov.uk	Trading Standards
Cars - advice on buying and servicing	744887	trading.standards@shetland.gov.uk	Trading Standards
Care assessment	744400	social.work@shetland.gov.uk	Community Care
Care at home services	744400	social.work@shetland.gov.uk	Community Care
Care homes	744400	social.work@shetland.gov.uk	Community Care
Care needs	744400	social.work@shetland.gov.uk	Community Care
Carer support	744400	social.work@shetland.gov.uk	Community Care
Castles	744800	conservation@shetland.gov.uk	Heritage
CCTV	744527	community.safety@shetland.gov.uk	Community Safety
Cemeteries	744871	burials@shetland.gov.uk	Burial Services
Cesspools and pits	744800	environmental.health@shetland.gov.uk	Environmental Health
Charitable Trust	744666	mail.charitable.trust@sic.shetland.gov.uk	Shetland Charitable Trust
Charities	744004	community.development@shetland.gov.uk	Community Planning and Development
Chemical disposal	744800	waste@shetland.gov.uk	Waste
Childcare	744400	social.work@shetland.gov.uk	Children and Families
Child protection	744400	social.work@shetland.gov.uk	Children and Families
Child protection (out of hours)	695611	social.work@shetland.gov.uk	Children and Families
Children at risk	744400	social.work@shetland.gov.uk	Children and Families
Children in need	744400	social.work@shetland.gov.uk	Children and Families
Children's activities	744019	youth.services@sic.shetland.gov.uk	Youth Services
Children's homes	744400	social.work@shetland.gov.uk	Children's Resources
Cinemas			Shetland Arts
Circuses	744800	environmental.health@shetland.gov.uk	Environmental Health
Citizens Advice Bureau	694696	sicab@shetland.org	Citizens Advice Bureau
Civil weddings	744562	registrar@shetland.gov.uk	Registrar
Clinical waste	744800	waste@shetland.gov.uk	Waste
Clothing grants (school)	744000	education@shetland.gov.uk	Schools
Coaching and management (sports	744006	sportandleisure@shetland.gov.uk	Sport and Leisure
Coast protection	744800	heritage@shetland.gov.uk	Flooding & Coast Protection
Coastguard	692976		Coastguard
Cockroaches	744800	environmental.health@shetland.gov.uk	Environmental Health
Commercial properties	744550	asset.manager@shetland.gov.uk	Asset and Property Unit
Commercial waste	744800	waste@shetland.gov.uk	Waste
Commissioned Services	743828	Grants.Unit@shetland.gov.uk	Community Care
Committees	744511	info@shetland.gov.uk	Chief Executive's Office
Communicable disease	744800	environmental.health@shetland.gov.uk	Environmental Health
Community alarm	744319	otduty@shetland.gov.uk	Community Care
Community and living	744004	community.development@shetland.gov.uk	Community Planning Development
Community centres	744004	community.development@shetland.gov.uk	Community Planning Development
Community councils funding	744681	finance@sic.shetland.gov.uk	Finance
Community Work	743888	community.development@shetland.gov.uk	Community Planning and Development
Community directory	743828	community.directoryt@shetland.gov.uk	Community Planning and Development
Community grants	743827	grants.unit@shetland.gov.uk	Community Planning and Development
Community planning	744004	community.development@shetland.gov.uk	Community Planning and Development
Community safety	744000	community.safety@shetland.gov.uk	Community Safety
Compliments and complaints	744511	info@shetland.gov.uk	Chief Executive's Office
Composting	744800	waste@shetland.gov.uk	Waste
Compulsory purchase orders	744800	development.plans@shetland.gov.uk	Development Plans
Concessionary fares	744872	transport@shetland.gov.uk	Transport
Conservation	744800	conservation@shetland.gov.uk	Heritage
Conservation areas	744800	conservation@shetland.gov.uk	Heritage
Construction projects	744140	capital.programme.service@shetland.gov.uk	Capital Programme Service
Consumer advice and protection	744887	trading.standards@shetland.gov.uk	Trading Standards
Consumer credit	744887	trading.standards@shetland.gov.uk	Trading Standards
Contacts, consultation and feedback	744511	info@shetland.gov.uk	Chief Executive's Office
Contract terms	744887	trading.standards@shetland.gov.uk	Trading Standards
Contaminated land	744800	environmental.health@shetland.gov.uk	Environmental Health
Convener's Office	744501	convener@shetland.gov.uk	Chief Executive's Office
Council house exchange	744360	housing@shetland.gov.uk	Housing
Council housing	744360	housing@shetland.gov.uk	Housing
Council job vacancies			MyJobScotland
Council land and property	744550	asset.manager@shetland.gov.uk	Asset and Property Unit
Council meetings/minutes	744511	administrative.services@shetland.gov.uk	Committee Services
Council performance	744550	info@shetland.gov.uk	Performance and Improvement
Council policies and plans	744550	policy@shetland.gov.uk	Performance and Improvement
Council procedures	744511	policy@shetland.gov.uk	Performance and Improvement
Council publications	744683	info@shetland.gov.uk	Performance and Improvement
Council Tax	744683	local.taxation@shetland.gov.uk	Local Taxation
Council tax benefits	744682	benefits@shetland.gov.uk	Rent, Benefits and Revenues
Council tenancies	744360	housing@shetland.gov.uk	Housing
Council job vacancies	744511	HumanResources@shetland.gov.uk	Human Resources
Counterfeiting	744887	trading.standards@shetland.gov.uk	Trading Standards
Country walks	744006	sportandleisure@shetland.gov.uk	Sport and Leisure
Countryside	744800	development.plans@shetland.gov.uk	Natural Heritage
Countryside and nature conservation	744800	development.plans@shetland.gov.uk	Natural Heritage
Countryside management	744800	development.plans@shetland.gov.uk	Natural Heritage
Crafts			Shetland Arts
Crime and disorder	692110		Police
Crime and law enforcement	692110		Police
Crime prevention	692110		Police
Criminal Justice Service	744446	social.work@shetland.gov.uk	Community Care
Crossing patrols	744000	education@shetland.gov.uk	Schools
Cycling	744000	community.safety@shetland.gov.uk	Community Safety
Cycling proficiency	744572	road.safety@shetland.gov.uk	Safety and Risk
	744597

D

Dance	744006	sportandleisure@shetland.gov.uk	Sport and Leisure
Dangerous and poisonous waste	744800	waste@shetland.gov.uk	Waste-Household Waste-Commercial
Dangerous and wild animals	744800	environmental.health@shetland.gov.uk	Environmental Health
Dangerous goods	744887	trading.standards@shetland.gov.uk	Trading Standards
Dangerous structures	744800	building.standards@shetland.gov.uk	Building Standards
Data Protection	744550	administrative.services@shetland.gov.uk	Administration
Day care	744400	social.work@shetland.gov.uk	Community Care
Deaths	744562	registrar@shetland.gov.uk	Registrar
Debt and money			Citizen's Advice Scotland
Decision making (council)	744511	info@shetland.gov.uk	Chief Executive's Office
Dementia Services	744400	social.work@shetland.gov.uk	Community Care
Demolition (buildings)	744800	planning.control@shetland.gov.uk	Planning
Description of goods or services	744887	trading.standards@shetland.gov.uk	Trading Standards
Design guide	744800	development.plans@shetland.gov.uk	Development Plans
Development Plans	744800	development.plans@shetland.gov.uk	Development Plans
Direct payment	744400	social.work@shetland.gov.uk	Community Care
Disabilities	744400	social.work@shetland.gov.uk	Community Care
Discrimination or harassment	744550	policy@shetland.gov.uk	Performance and Improvement
District Heating	697111	she&p@shetland.gov.uk	www.sheap-ltd.co.uk
Dog litter bins	744800	cleansing@shetland.gov.uk	Waste
Dog warden schemes	744800	environmental.health@shetland.gov.uk	Environmental Health
Domestic violence	0808 2000 247	social.work@shetland.gov.uk	Community Care
Doorstep sales	744887	trading.standards@shetland.gov.uk	Trading Standards
Drama	744017	izzy.swanson@shetland.gov.uk	Schools
Drugs use	744400	social.work@shetland.gov.uk	Community Care
Drugs use	695363	admin@cadss.org.uk	CADSS

E

ECO Schools	744800	waste@shetland.gov.uk	Waste
Economic development	744940	development@sic.shetland.gov.uk	Economic Development Unit
Economic regeneration	744940	development@sic.shetland.gov.uk	Economic Development Unit
Education and learning	744000	education@shetland.gov.uk	Schools
Education welfare services	744000	education@shetland.gov.uk	Schools
Educational awards and benefits	744000	education@shetland.gov.uk	Schools
Educational institutions	744000	education@shetland.gov.uk	Schools
Effluent	744800	environmental.health@shetland.gov.uk	Environmental Health
Elections	744550	administrative.services@shetland.gov.uk	Administration
Electoral boundaries	744550	returning.officer@shetland.gov.uk	Administration
Electoral registration	744550	assessor@shetland.gov.uk	Electoral Registration Office
Electoral services	744550	returning.officer@shetland.gov.uk	Administration
Emergency phone numbers:
Ambulance	999
Coastguard	999
Fire Brigade	999
Police	999
Social Work (Out of Hours)	695611	social.work@shetland.gov.uk	Community Care
Emergency planning	744739 or744740	emergency.planning@shetland.gov.uk	Emergency Planning
Emergency planning (out of hours)	Lerwick Police Station - 692110 and ask for Duty Emergency Planning Officer
Energy	744800	environmentandenergy@shetland.gov.uk	Energy Unit
Energy conservation	744800	environmentandenergy@shetland.gov.uk	Energy Unit
Energy efficiency	744800	environmentandenergy@shetland.gov.uk	Energy Unit
Energy Recovery Plant	690448	waste@shetland.gov.uk	Waste
Entertainment licences	744800	environmental.health@shetland.gov.uk	Environmental Health
Environmental Management	744800	environmentandenergy@shetland.gov.uk	Waste
Environmental Health	744800	environmental.health@shetland.gov.uk	Environmental Health
Environmental policies	744800	environmentandenergy@shetland.gov.uk	Waste
Equal opportunities	744550	HumanResources@shetland.gov.uk	Human Resources
Estate agency advice	744887	trading.standards@shetland.gov.uk	Trading Standards
Estates Management	744591	asset.manager@shetland.gov.uk	Asset and Properties Unit
Ethnic support groups	744004	community.development@shetland.gov.uk	Community Planning and Development
European affairs	744940	development@sic.shetland.gov.uk	Economic Development Unit
Evictions	744360	housing@shetland.gov.uk	Housing
Examinations	744000	education@shetland.gov.uk	Schools
Exhaust fumes	744800	environmental.health@shetland.gov.uk	Environmental Health
Explosives	744887	trading.standards@shetland.gov.uk	Trading Standards

F

Facilities grant	743828	grants.unit@shetland.gov.uk	Community Development
Fair trading	744887	trading.standards@shetland.gov.uk	Trading Standards
Fake goods	744887	trading.standards@shetland.gov.uk	Trading Standards
Family support	744400	social.work@shetland.gov.uk	Children and Families
Fares, passes and permits	744872	transport@shetland.gov.uk	Transport
Ferry Bookings:
Fair Isle	760363	ferries@shetland.gov.uk	Ferries
Foula	01595 840 208	ferries@shetland.gov.uk	Ferries
Out Skerries	515226	ferries@shetland.gov.uk	Ferries
Papa Stour	745804	ferries@shetland.gov.uk	Ferries
Whalsay	01806 566259	ferries@shetland.gov.uk	Ferries
Yell/Unst/Fetlar	01595 745804	ferries@shetland.gov.uk	Ferries
Ferry Information Service:
Bressay	01595 743974	ferries@shetland.gov.uk	Ferries
Fair Isle/Foula/Papa Stour	01595 743978	ferries@shetland.gov.uk	Ferries
Out Skerries	01595 743975	ferries@shetland.gov.uk	Ferries
Unst/Fetlar	01595 743971	ferries@shetland.gov.uk	Ferries
Whalsay	01595 743973	ferries@shetland.gov.uk	Ferries
Yell Sound	01595 749372	ferries@shetland.gov.uk	Ferries
Fertilizer	744887	trading.standards@shetland.gov.uk	Trading Standards
Financial Assistance: Community Groups and Sports Groups	743827	grants.unit@shetland.gov.uk	Community Planning Development
Agriculture and Tourism	744940	development@sic.shetland.gov.uk	Economic Development Unit
Community Groups and Sports Groups	744004	community.development@shetland.gov.uk	Community Planning and Development
Seafood Industry	772000	info@nafc.uhi.ac.uk	NAFC Marine Centre
Fire fighting and rescue services	01463 227000	enquiries@hifrs.org	Fire Brigade
Fire regulations	744800	building.standards@shetland.gov.uk	Building Standards
Firework displays	744800	building.standards@shetland.gov.uk	Building Standards
Fireworks	744887	trading.standards@shetland.gov.uk	Trading Standards
Fish farms	772000	info@nafc.uhi.ac.uk	NAFC Marine Centre
Fishing	01806 242551	ports.harbours@shetland.gov.uk	Port and Harbours
Fleas	744800	environmental.health@shetland.gov.uk	Environmental Health
Flooding	744800	heritage@shetland.gov.uk	Flooding & Coast Protection
Floods	744800	heritage@shetland.gov.uk	Heritage Service
Fly posting	744800	cleansing@shetland.gov.uk	Environmental Health
Flytipping	744800	cleansing@shetland.gov.uk	Environmental Health
Food hygiene and quality	744800	environmental.health@shetland.gov.uk	Environmental Health
Food standards	744800	environmental.health@shetland.gov.uk	Environmental Health
Foot bridges	744866	roads@shetland.gov.uk	Roads
Footpaths	744866	roads@shetland.gov.uk	Roads
Fouling	744800	environmental.health@shetland.gov.uk	Environmental Health
Fraud	744887 or 692110	trading.standards@shetland.gov.uk	Trading Standards or Police
Free schools meals	744000	education@shetland.gov.uk	Schools
Freedom of information	744550	administrative.services@shetland.gov.uk	Administration
Fumigation	744800	environmental.health@shetland.gov.uk	Environmental Health
Furniture safety	744887	trading.standards@shetland.gov.uk	Trading Standards
Further education bursaries	744000	education@shetland.gov.uk	Schools

G

Gambling and lottery licences	744550	legal.services@shetland.gov.uk	Governance and Law
Garages (council)	744360	housing@shetland.gov.uk	Housing
Garden waste	744800	recycling@shetland.gov.uk	Waste
Gardens	744006	sportandleisure@shetland.gov.uk	Sport and Leisure
Glass Banks	744800	recycling@shetland.gov.uk	Waste
Golf	744006	sportandleisure@shetland.gov.uk	Sport and Leisure
Graffiti removal	744800	cleansing@shetland.gov.uk	Anti-Litter
Grass cutting	694688		Shetland Amenity Trust
Grounds maintenance	744006	sportandleisure@shetland.gov.uk	Sport and Leisure
Gritting	744866	roads@shetland.gov.uk	Roads

H

Hallmarking	744887	trading.standards@shetland.gov.uk	Trading Standards
Hazardous waste	744800	waste@shetland.gov.uk	Waste-Household Waste-Commercial
Health action zone			NHS Shetland
Health and medical care			NHS Shetland
Health and safety	744800	environmental.health@shetland.gov.uk	Environmental Health
Health and safety training	744744	short.courses@shetland.gov.uk	Train Shetland
Health centres			NHS Shetland
Health improvement	743084	shet-hb.healthimprovementdepartment@nhs.net	NHS Shetland
Health visitors	743094		NHS Shetland
Hearing impairment	744319	otduty@shetland.gov.uk	Community Care
Historic buildings	694688		Shetland Amenity Trust
Historic monuments	694688		Shetland Amenity Trust
Historic sites	744800	conservation@shetland.gov.uk	Heritage
HIV services and advice	744400	social.work@shetland.gov.uk	Community Care
Hobbies and interests	744006	sportandleisure@shetland.gov.uk	Sport and Leisure
Hockey	744006	sportandleisure@shetland.gov.uk	Sport and Leisure
Home care support	744400	social.work@shetland.gov.uk	Community Care
Home education	744000	education@shetland.gov.uk	Schools
Homelink	744319	otduty@shetland.gov.uk	Community Care
Homelessness	744360	housing@shetland.gov.uk	Housing
Homeworking	744887	trading.standards@shetland.gov.uk	Trading Standards
Horse riding	744006	sportandleisure@shetland.gov.uk	Sport and Leisure
Hospital discharge	744400	social.work@shetland.gov.uk	Community Care
Household waste	744800	waste@shetland.gov.uk	Waste
Housing	744360	housing@shetland.gov.uk	Housing
Housing benefit	744682	benefits@shetland.gov.uk	Rent, Benefits and Revenues
Housing advice	744360	housing@shetland.gov.uk	Housing
Housing allocations	744360	housing@shetland.gov.uk	Housing
Housing associations and co-operatives	694986	mail@hjaltland.org	Hjaltland Housing Association
Housing benefits	744682	benefits@shetland.gov.uk	Rents, Benefits and Revenues
Housing grants	744800	environmental.health@shetland.gov.uk	Environmental Health
Housing Repairs	744399	housing@shetland.gov.uk	Housing
Housing rents	744654	rents@shetland.gov.uk	Rents, Benefits and Revenues
Hygiene	744800	environmental.health@shetland.gov.uk	Environmental Health

I

Icy roads	744866	roads@shetland.gov.uk	Roads
Immigration and nationality			Immigration & Nationality Directorate
Improvement/Repair grants	744800	environmental.health@shetland.gov.uk	Environmental Health
Incapacity	744400	social.work@shetland.gov.uk	Community Care
Income support			Jobcentre Plus
Industrial properties	744100	buildings.helpdesk@shetland.gov.uk	Building Services
Industrial waste	744800	waste@shetland.gov.uk	Waste
Infectious diseases	744800	environmental.health@shetland.gov.uk	Environmental Health
Information for school governors	744000	education@shetland.gov.uk	Schools
Insects	744800	environmental.health@shetland.gov.uk	Environmental Health
Inspections (trading standards)	744887	trading.standards@shetland.gov.uk	Trading Standards
Insurance	744572 or 744597	stan.semple@sic.shetland.gov.uk	Safety and Risk
Internet shopping	744887	trading.standards@shetland.gov.uk	Trading Standards

J

Job centres			Jobcentre Plus
Job seekers			Jobcentre Plus

K

L

Land and premises	744591	asset.manager@shetland.gov.uk	Asset and Properties Unit
Landfill	744800	waste@shetland.gov.uk	Waste
Landlord Registration	744800	environmental.health@shetland.gov.uk	Environmental Health
Land Sales/Leasing	744591	asset.manager@shetland.gov.uk	Asset and Properties Unit
Land use planning	744800	development.plans@shetland.gov.uk	Development Plans
Landscaping	744800	planning.control@shetland.gov.uk	Development Management
Late Hours catering licence	744800	environmental.health@shetland.gov.uk	Environmental Health
LEAMS (Litter Monitoring)	744800	waste@shetland.gov.uk	Waste
Learning disabilities services	744400	social.work@shetland.gov.uk	Community Care
Legal services	744550	legal.services@shetland.gov.uk	Legal Manager
Leisure Establishments:
Clickimin Leisure Complex	741000	mail@srt.org.uk	Shetland Recreational Trust
North Mainland Leisure Centre	01806 522321	nmlc@srt.org.uk	Shetland Recreational Trust
Scalloway Swimming Pool	880745	sp@srt.org.uk	Shetland Recreational Trust
South Mainland Swimming Pool	01950 431511	smp@srt.org.uk	Shetland Recreational Trust
Unst Leisure Centre	01957 711577	ulc@srt.org.uk	Shetland Recreational Trust
Walls Swimming Pool	809234		Shetland Recreational Trust
West Mainland Leisure Centre	801444	wmlc@srt.org.uk	Shetland Recreational Trust
Whalsay Leisure Centre	01806 566678	wlc@srt.org.uk	Shetland Recreational Trust
Yell Leisure Centre	01957 702222	ylc@srt.org.uk	Shetland Recreational Trust
Leisure licences	744800	building.standards@shetland.gov.uk	Building Standards
Libraries	743868	library@shetland.gov.uk	Shetland Library
Lice	744800	environmental.health@shetland.gov.uk	Environmental Health
Licensing - Consumer credit	744887	trading.standards@shetland.gov.uk	Trading Standards
Licensing - Explosives	744887	trading.standards@shetland.gov.uk	Trading Standards
Licensing - Fireworks	744887	trading.standards@shetland.gov.uk	Trading Standards
Licensing - Liquor	744550	legal.services@shetland.gov.uk	Legal Services
Licensing - Petrol	744887	trading.standards@shetland.gov.uk	Trading Standards
Licensing - Private car hire	744872	transport@shetland.gov.uk	Transport
Licensing Standards	744800	environmental.health@shetland.gov.uk	Environmental Health
Listed buildings	744800	planning@shetland.gov.uk	Planning
Litter	744800	cleansing@shetland.gov.uk	Anti-Litter
Local history and heritage	695057	museum@shetland.gov.uk	Museum
Local Development Plan	744800	development.plans@shetland.gov.uk	Development Plans
Local transport links	744872	transport@shetland.gov.uk	Transport

M

Mail order	744887	trading.standards@shetland.gov.uk	Trading Standards
Manhole covers	744866	roads@shetland.gov.uk	Roads
Maps	744800	development.plans@shetland.gov.uk	Development Plans
Marches and Parades	744800	environmental.health@shetland.gov.uk	Environmental Health
Marriage	744562	registrar@shetland.gov.uk	Registrar
Meals on wheels	744320	social.work@shetland.gov.uk	Community Care
Members office	744501	convener@shetland.gov.uk	Chief Executive's Office
Mental health	744400	social.work@shetland.gov.uk	Community Care
Mice	744800	environmental.health@shetland.gov.uk	Environmental Health
Mineral extraction, mining and quarrying	744800	planning.control@shetland.gov.uk	Planning
Misleading advertising	744887	trading.standards@shetland.gov.uk	Trading Standards
Misleading pricing	744887	trading.standards@shetland.gov.uk	Trading Standards
Mobile libraries	743868	library@shetland.gov.uk	Shetland Library
Modernising homes	744360 or 744800	housing@shetland.gov.uk or planning@shetland.gov.uk	Housing or Planning
Monitoring officer	744550	administrative.services@shetland.gov.uk	Governance and Law
Multiple occupancy homes	744360	environmental.health@shetland.gov.uk	Environmental Health
Museums and galleries	695057	info@shetlandmuseumandarchives.org.uk	Shetland Museum and Archvies
Music	743843	info@shetlandarts.org	Shetland Arts

N

National consumer week	744887	trading.standards@shetland.gov.uk	Trading Standards
Nature reserves	694688		Shetland Amenity Trust
News announcements	744511	communications@shetland.gov.uk	Communications
News conferences	744511	communications@shetland.gov.uk	Communications
Noise	744800	environmental.health@shetland.gov.uk	Environmental Health
Nuisance	744800	environmental.health@shetland.gov.uk	Environmental Health
Nursery schools	744000	education@shetland.gov.uk	Schools

O

Occupational therapists	744319	otduty@shetland.gov.uk	Community Care
Outdoor Education and Activities	744006	pete.richardson@shetland.gov.uk	Sport and Leisure
Outreach Support	744360	housing@shetland.gov.uk	Housing

P

Parent and toddler groups	744000	education@shetland.gov.uk	Schools
Parenting	745400	social.work@shetland.gov.uk	Children's Resources
Parking	744866	roads@shetland.gov.uk	Roads
Parking bays	744866	roads@shetland.gov.uk	Roads
Parking fines	692110		Police
Parks and recreation	744006	sportandleisure@shetland.gov.uk	Sport and Leisure
Parliament	0800 092 7500	sp.info@scottish.parliament.uk	The Scottish Parliament
Pavements	744866	roads@shetland.gov.uk	Roads
Pelican crossings	744866	roads@shetland.gov.uk	Roads
Performance indicators	744550	policy@shetland.gov.uk	Policy
Pests	744800	environmental.health@shetland.gov.uk	Environmental Health
Pests and nuisance	744800	environmental.health@shetland.gov.uk	Environmental Health
Petrol	744887	trading.standards@shetland.gov.uk	Trading Standards
Physical disability	744400	social.work@shetland.gov.uk	Community Care
Planning	744800	planningcontrol@shetland.gov.uk	Planning
Planning applications	744800	planningcontrol@shetland.gov.uk	Planning
Playgrounds and adventure playgrounds	744006	sportandleisure@shetland.gov.uk	Sport and Leisure
Police	692110		Police
Political parties	744550	administrative.services@shetland.gov.uk	Administration
Pollution	744800	environmental.health@shetland.gov.uk	Environmental Health
Population and migration	744800	development.plans@shetland.gov.uk	Development Plans
Port health	744800	environmental.health@shetland.gov.uk	Environmental Health
Postal voting	744550	assessor@shetland.gov.uk	Electoral Registration Office
Potholes	744866	roads@shetland.gov.uk	Roads
Premises to let	744991		Shetland Leasing and Property Developments
Pricing	744887	trading.standards@shetland.gov.uk	Trading Standards
Primary health care	744400	social.work@shetland.gov.uk	Community Care
Primary schools	744000	education@shetland.gov.uk	Schools
Privacy and data protection	744550	administrative.services@shetland.gov.uk	Administation
Private car hire licensing	744872	transport@shetland.gov.uk	Transport
Prize draws	744887	trading.standards@shetland.gov.uk	Trading Standards
Product safety	744887	trading.standards@shetland.gov.uk	Trading Standards
Project Management	744140	capital.programme.service@shetland.gov.uk	Capital Programme Service
Property misdescriptions	744887	trading.standards@shetland.gov.uk	Trading Standards
Property Sales/Leasing	744591	asset.manager@shetland.gov.uk	Asset and Property Unit
Proxy votes	744550	assessor@shetland.gov.uk	Electoral Registration Office
Psychological services	744000	education@shetland.gov.uk	Schools
Public Charitable Collections	744800	environmental.health@shetland.gov.uk	Environmental Health
Public conveniences	744800	cleansing@shetland.gov.uk	Waste
Public health	744800	environmental.health@shetland.gov.uk	Environmental Health
Public meetings	744550	administrative.services@shetland.gov.uk	Administration
Public rights of way	744800	development.plans@shetland.gov.uk	Development Plans
Public transport	744872	transport@shetland.gov.uk	Transport

Q

R

Race relations	744550	policy@shetland.gov.uk	Policy
Raffles	744550	legal.services@shetland.gov.uk	Legal Services
Radioactive material	744800	environmental.health@shetland.gov.uk	Environmental Health
Rats	744800	environmental.health@shetland.gov.uk	Environmental Health
Raised Structures Permits	744800	building.standards@shetland.gov.uk	Building Standards
Recycling	744800	recycling@shetland.gov.uk	Waste
Reference libraries	743868	library@shetland.gov.uk	Shetland Library
Refugees	744400	social.work@shetland.gov.uk	Community Care
Registrar	744562	registrar@shetland.gov.uk	Registrar
Registration - animal feeds	744887	trading.standards@shetland.gov.uk	Trading Standards
Registration - explosives	744887	trading.standards@shetland.gov.uk	Trading Standards
Registration - fireworks	744887	trading.standards@shetland.gov.uk	Trading Standards
Rents	744648	rents@shetland.gov.uk	Rents
Residential accommodation	744400	social.work@shetland.gov.uk	Community Care
Residential Care charges	743826	social.work@shetland.gov.uk	Community Care
Respite care	744400	social.work@shetland.gov.uk	Community Care
Right to buy council house	744058	legal.services@shetland.gov.uk	Legal Services
Risk Management	744558	riskmanagement@shetland.gov.uk	Safety and Risk
Road building	744866	roads@shetland.gov.uk	Roads
Road cleaning	744800	cleansing@shetland.gov.uk	Waste
Road emergencies (out of hours)	692110		Police
Road gritting	744866	roads@shetland.gov.uk	Roads
Road markings and signage	744866	roads@shetland.gov.uk	Roads
Road safety	744866	roads@shetland.gov.uk	Roads
Road works	744866	roads@shetland.gov.uk	Roads
Roads and highways	744866	roads@shetland.gov.uk	Roads
Rubbish collection	744800	cleansing@shetland.gov.uk	Waste-Household Waste-Commercial
Rubbish and waste	744800	waste@shetland.gov.uk	Waste-Household Waste-Commercial
Rural shop improvement	744940	development@sic.shetland.gov.uk	Economic Development Unit

S

Safety	744567 or 744568	safetysection@shetland.gov.uk	Safety and Risk
Safety and Risk	744550	legal.and.admin.services@shetland.gov.uk	Safety and Risk
Safety - Consumer goods	744887	trading.standards@shetland.gov.uk	Trading Standards
Sale of goods	744887	trading.standards@shetland.gov.uk	Trading Standards
Satellite dishes	744800	planning.control@shetland.gov.uk	Development Management
Scalloway Harbour	880574	scalloway.harbour@shetland.gov.uk	Ports and Harbours
Scams	744887	trading.standards@shetland.gov.uk	Trading Standards
School admissions	744000	education@shetland.gov.uk	Schools
School standards	744000	education@shetland.gov.uk	Schools
Schools and colleges	744000	education@shetland.gov.uk	Schools
School Travel Plan	744560	legal.and.admin.services@shetland.gov.uk	Safety and Risk
Scottish Welfare Fund	744682	benefits@shetland.gov.uk	Revenues and Benefits
Second hand goods	744887	trading.standards@shetland.gov.uk	Trading Standards
Secondary schools	744000	education@shetland.gov.uk	Schools
Self employment			HIE Shetland
Sensory impairment	744400	social.work@shetland.gov.uk	Community Care
Severe disability	744400	social.work@shetland.gov.uk	Community Care
Sewers			Scottish Water
Sheltered housing	744360	housing@shetland.gov.uk	Housing
Shetland College	771000	shetland.college@shetland.uhi.ac.uk	Shetland College
Shetland Family Services	745400	social.work@shetland.gov.uk	Children's Resources
Shopping advice	744887	trading.standards@shetland.gov.uk	Trading Standards
Short break services	745240	social.work@shetland.gov.uk	Children's Resources
Short training courses (Train Shetland)	744744	trainshetland@shetland.gov.uk	Train Shetland
Skips	744800	cleansing@shetland.gov.uk	Waste
Shetland Leasing and Property Development (SLAP)	744666	mail.charitable.trust@sic.shetland.gov.uk	Shetland Charitable Trust
Small and medium sized enterprises			HIE Shetland
Snow clearance	744866	roads@shetland.gov.uk	Roads
Social benefits	694696	sicab@shetland.org	Citizens Advice Bureau
Social Work Establishments:
Annsbrae House & Knab Road Skills Centre	744345	social.work@shetland.gov.uk	Community Care
Banksbroo, Twageos	745080	social.work@shetland.gov.uk	Community Care
Bruce Family Centre	745400	social.work@shetland.gov.uk	Children's Resources
Edward Thomason House	745775	social.work@shetland.gov.uk	Community Care
Eric Gray Resource Centre	745560	social.work@shetland.gov.uk	Community Care
Freefield Centre	692127	social.work@shetland.gov.uk	Community Care
Independent Living Project	744303	social.work@shetland.gov.uk	Community Care
King Erik House	745025	social.work@shetland.gov.uk	Community Care
Laburnum	745240	social.work@shetland.gov.uk	Children's Resources
Taing House	745540	social.work@shetland.gov.uk	Community Care
Viewforth House	745270	social.work@shetland.gov.uk	Community Care
Social policy	744300	social.work@shetland.gov.uk	Social Work
Social services	744400	social.work@shetland.gov.uk	Community Care
Special educational needs	744000	education@shetland.gov.uk	Schools
Special schools	744000	education@shetland.gov.uk	Schools
Speed limits	744866	roads@shetland.gov.uk	Roads
Sports	744006	sportandleisure@shetland.gov.uk	Sport and Leisure
Sports courses and pitches	744006	sportandleisure@shetland.gov.uk	Sport and Leisure
Sports grants and development funds	743827	grants.unit@shetland.gov.uk	Community Planning Development
Starting a business	744940	shetland@hient.co.uk	HIE Shetland
Street care and cleaning	744866	roads@shetland.gov.uk	Roads
Street lighting	744866	roads@shetland.gov.uk	Roads
Street litter bins	744800	cleansing@shetland.gov.uk	Waste
Street numbering and naming	744866	roads@shetland.gov.uk	Roads
Street repairs	744866	roads@shetland.gov.uk	Roads
Street trading licences	744800	environmental.health@shetland.gov.uk	Environmental Health
Structure plans	744800	development.plans@shetland.gov.uk	Development Plans
Substance use	744400	social.work@shetland.gov.uk	Community Care
Sullom Voe port	01806 242551	ports.harbours@shetland.gov.uk	Ports and Harbours
Sulphur dioxide - monitoring	744800	environmental.health@shetland.gov.uk	Environmental Health
Supported and sheltered housing	744303	social.work@shetland.gov.uk	Community Care
Swimming	744006	sportandleisure@shetland.gov.uk	Sport and Leisure

T

Taxi and minicab licences	744868	transport@shetland.gov.uk	Transport
Taxi ranks	744872	transport@shetland.gov.uk	Transport
Teaching	744000	education@shetland.gov.uk	Schools
Telecare	744319	otduty@shetland.gov.uk	Community Care
Temporary accommodation	744360	housing@shetland.gov.uk	Housing
Tenancy agreements	744360	housing@shetland.gov.uk	Housing
Tenancy conditions	744360	housing@shetland.gov.uk	Housing
Theatres			Shetland Arts
Timeshare	744887	trading.standards@shetland.gov.uk	Trading Standards
Tourism and travel	744940	development@sic.shetland.gov.uk	Economic Development Unit
Town hall bookings	744511	info@shetland.gov.uk	Chief Executive's Office
Toy safety	744887	trading.standards@shetland.gov.uk	Trading Standards
Trade descriptions	744887	trading.standards@shetland.gov.uk	Trading Standards
Trading standards	744887	trading.standards@shetland.gov.uk	Trading Standards
Traffic calming	744866	roads@shetland.gov.uk	Roads
Traffic lights	744866	roads@shetland.gov.uk	Roads
Traffic management	744866	roads@shetland.gov.uk	Roads
Train Shetland - Short Courses	744744	short.courses@shetland.gov.uk	Train Shetland
Train Shetland - Vocational Training	743743	vocational.training@shetland.gov.uk	Train Shetland
Transport planning	744872	transport@shetland.gov.uk	Transport
Treasury management	744681	treasury@shetland.gov.uk	Finance
Tree preservation			Shetland Amenity Trust
Trees			Shetland Amenity Trust

U

Unauthorised occupation (council homes)	744360	housing@shetland.gov.uk	Housing
Under-age sales	744887	trading.standards@shetland.gov.uk	Trading Standards

V

Victim Support	744524	nicola.duthie@victimsupportsco.org.uk	Victim Support Orkney & Shetland
Visual impairment	744319	otduty@shetland.gov.uk	Community Care
Vocational Training (Train Shetland)	743743	vocational.training@shetland.gov.uk	Train Shetland
Voluntary organisations	743888	community.development@shetland.gov.uk	Community Planning and Development
Voluntary work	743888	community.development@shetland.gov.uk	Community Planning and Development
Volunteering	743888	social.work@shetland.gov.uk or community.development@shetland.gov.uk	Community Planning and Development
Voting	744550	returning.officer@shetland.gov.uk	Govenance and Law
Vulnerable Adults	744400	social.work@shetland.gov.uk	Community Care

W

Waiting lists - Council houses	744360	housing@shetland.gov.uk	Housing
Wasps	744800	environmental.health@shetland.gov.uk	Environmental Health
Waste disposal	744800	waste@shetland.gov.uk	Waste-Household Waste-Commercial
Waste management	744800	waste@shetland.gov.uk	Waste-Houshold Waste-Commercial
Waste prevention	744800	waste@shetland.gov.uk	Waste-Houshold Waste-Commercial
Waste to Energy	690448	waste@shetland.gov.uk	Waste
Water and beach safety	744800	environmental.health@shetland.gov.uk	Environmental Health
Water meters			Scottish Water
Water pollution			Scottish Environmental Protection Agency
Weight hire	744887	trading.standards@shetland.gov.uk	Trading Standards
Weights and measures	744887	trading.standards@shetland.gov.uk	Trading Standards
Welfare rights	694696	sicab@shetland.org	Shetland Islands Citizens Advice Bureau
Woodlands			Shetland Amenity Trust

X

Y

Young people's activities	744019	youth.services@sic.shetland.gov.uk	Youth Service
Youth clubs	744019	youth.services@sic.shetland.gov.uk	Youth Service
Youth hostels	745100	islesburgh@shetland.gov.uk	Islesburgh
Youth offending team	744400	social.work@shetland.gov.uk	Social Work
Youth service	744019	youth.services@sic.shetland.gov.uk	Youth Service