With You for you
With You For You is a process for adults over 16 years of age (the Customer) who require support or services from more than one organisation in Shetland.
The process aims to listen to the Customer, identify their goals and begin to provide flexible solutions and support within 21 days. With You For You includes the completion of the Understanding You form, which gathers relevant and appropriate information about the Customer, and aims to inform how all the organisations will work together to best meet the Customer’s needs.
With You For You identifies, in agreement with the Customer, a Coordinator who:
- gathers relevant information;
- develops the plan to meet the Customer’s agreed needs;
- ensures the plan is being carried out;
- helps develop the plan if the Customer’s situation changes.
If you do not know what service to contact or who may be able to offer you the support you need, then please contact our Customer Relations Officer on:
Tel: 01595 80 80 80 Email: firstname.lastname@example.org who will be happy to help you find the right support.
|WYFY Forms||Understanding You||Prompts|
|Understanding You form guidance|
|WYFY Guidance||Guidance for the Process|
|Guidance for Coordinator|
|Information Sharing Agreement|
|Partner Agencies (not yet available)|
|Sending and Recording WYFY (if you cannot access the Information Sharing System)|
|WYFY Quality Assurance Framework||QA Framework Appendix 1|
|QA Framework Appendix 2|
|WYFY QA Diagram V1|
|WYFY QA Diagram V1 Guidance Notes|
|Background/Why Change||Influenced by Feedback from Customers|
|What is LEAN||Principles, Key Measures and Benefits|
|With YOU For YOU Vision||The Goals of the Team|
|With YOU For YOU Process||For YOU, the Customer|