With You for you

With You For You is a process for adults over 16 years of age (the Customer) who require support or services from more than one organisation in Shetland.

The process aims to listen to the Customer, identify their goals and begin to provide flexible solutions and support within 21 days. With You For You includes the completion of the Understanding You form, which gathers relevant and appropriate information about the Customer, and aims to inform how all the organisations will work together to best meet the Customer’s needs.

With You For You identifies, in agreement with the Customer, a Coordinator who:

• gathers relevant information;
• develops the plan to meet the Customer’s agreed needs;
• ensures the plan is being carried out;
• helps develop the plan if the Customer’s situation changes.

Further Information

If you do not know what service to contact or who may be able to offer you the support you need, then please contact our Customer Relations Officer on:

Tel: 01595 80 80 80 Email: 808080@shetland.gov.uk who will be happy to help you find the right support.

WYFY Forms	Understanding You	Prompts
		Understanding You form guidance

WYFY Guidance	Guidance for the Process
	Guidance for Coordinator
	Eligibility Criteria
	Information Sharing Agreement
	Information Leaflet
	Partner Agencies (not yet available)
Sending and Recording WYFY (if you cannot access the Information Sharing System)

WYFY Quality Assurance Framework	QA Framework Appendix 1
	QA Framework Appendix 2
	WYFY QA Diagram V1
	WYFY QA Diagram V1 Guidance Notes

Background/Why Change	Influenced by Feedback from Customers
What is LEAN	Principles, Key Measures and Benefits
With YOU For YOU Vision	The Goals of the Team
With YOU For YOU Process	For YOU, the Customer