Council House Rent

How Can I Pay My Rent?

 

You can pay your rent by various methods, which are detailed below:

 

Paying at Charlotte House Rent Office

You will be issued with a payment card, which you should bring with you when paying rent.  You can pay by cash or cheque at Charlotte House, and will be issued with a receipt.  

 

Paying at the Post Office

You can also make payments by cash or cheque at the Post Offices, using your payment card. Cheques should be made payable to Post Office Ltd.

 

Paying by Post

You can post your rent to us using a crossed cheque or postal order made payable to Shetland Islands Council Council. Write your name, address and reference number on the back of your payment.

Please do not send cash.

 

Paying Online

A convenient way to pay your rent, simply log onto www.shetland.gov.uk/payments and click on the link to access the payment page.  Please ensure you have your Rent reference number to hand, then enter the reference number, name, address and card details and the amount you wish to pay.

 

Paying by Standing Order

You can pay by Standing Order by a choice of frequencies:

• Weekly
• Fortnightly
• Monthly

It is important to check with your Bank/Building Society before completing a Standing Order form.  Some Banks/Building Societies do not allow weekly, two weekly or four weekly payments and some types of bank account are also unsuitable for Standing Order payments.

It is also important to contact the Rent Office to inform us that you have chosen to pay by Standing Order, and to request a mandate to set up payments.

Please ensure that only your twelve digit rent reference number is quoted in the rent reference number line. Otherwise your payment will not be automatically transferred to your rent account, and could result in your rent account falling into arrears.

With a Standing Order, you are responsible for telling your Bank/Building Society if you wish to alter the amount of your Standing Order when your rent changes. If you want this to happen automatically, you should consider paying your rent by Direct Debit instead.

 

Paying by Direct Debit

Direct Debit can only be done on a monthly basis on either the 1st or the 15th of each month.

The ability to pay by Direct Debit may be affected by the type of bank account you have.

If you wish to pay by Direct Debit please complete the mandate and return it to Charlotte House for it to be set up.

There is a maximum period of 10 days before a Direct Debit can start. It is very important that you discuss with the Rent Officer what payments you should make before your Direct Debit starts, to prevent your account from falling behind. When your Direct Debit is set up we will write to advise you of the amount we plan to request and the date the payments will be taken.

If your rent account is in arrears at the time you request to pay by Direct Debit, you may still be able to pay by this method but you should discuss the situation with a Rent Arrears Officer, who with your agreement, will make a suitable arrangement to pay by Direct Debit.

Once your Direct Debit is activated, there is no requirement to complete another mandate when your payment changes. The change will be made automatically and you will be advised by letter in advance of the change. Payments will only be changed if we send you notification of this.

 

Paying by Salary Deduction

If you are a Shetland Islands Council Employee you can opt to have your rent deducted from your salary at source, you should contact the Rent Officer to arrange this method of payment and request a Salary Mandate Form.

 

 

How Much Do I Pay For My Rent?

When Do I Pay My Rent?

What Do I Do If I Fall Behind With My Rent Payments?