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Council Tax

How do I pay the amount due?

Payment is due on the first day of each month unless otherwise stated and the amount of each instalment will be shown on your bill.

Direct Debit- the easy way to pay

Direct Debit Logo

You can save yourself time and money by paying your Council Tax by Direct Debit.

You can pay monthly on the 1st or 15th of each month .

To use our Paperless Direct Debit Facility phone 01595 744683 with your bank details, alternatively

You can now set up Direct Debit online by Clicking Here .

Other methods of payment include:-

Online Payments You can now pay online by clicking here

  • Plastic Swipe Cards can be used at any Post Office, Paypoint, Payzone or at our Cashiers Office at Charlotte House.
  • Debit or Credit Card either by telephone or in person at the Cashiers Office in Lerwick.
  • Cash or Cheque at the Cashiers Office in Lerwick. Made payable to “Shetland Islands Council”.
  • Post to the Head of Finance, Charlotte House, Commercial Road, Lerwick, ZE1 0LX.
  • Deduction from salary if you are a Council employee.
  • Special Arrangement. If you can’t pay the amount shown on the due date, contact the Local Taxation Section on 744683. Staff will discuss with you a repayment plan that you can afford.

Who can I contact for help?

To discuss any Council Tax issues:-
Call the Local Taxation Section on 01595 744683

To find out about Council Tax Benefit:-
Call the Benefits Section on 01595 744682

To find out about Income Support, Working Families Tax Credit, Jobseekers Allowance and Disabilities Benefit:-
Call the Benefits Agency on 01595 732000

To discuss arrears of Rent or Council Tax:-
Call the Income and Recovery Section

or telephone 01595 744624 / 744622 / 744639