Contact and Feedback
We welcome and value the views of our passengers and users, whether they be regular users or visitors to Shetland. Please let us know what you thought of you experience onboard our vessels, or feel free to enquire about any aspect of our boats or service.
Ferry Services are constantly striving to improve the service to our customers. We will endeavour to acknowledge and respond to customer requests and feedback within 10 working days. If you have any comments or feedback please contact:
Port Administration Building
Tel: 01806 244200
Fax: 01806 244232
You may also wish to provide your feedback to Shetland's Tranpsort Partnership, ZetTrans. ZetTrans is committed to ensuring the views and ideas of all users and potential users of the transport system are listened to, gathered and responded to, as part of its decision-making process.
Click the logo below to go to ZetTrans feedback form:
Ferry services will endeavour to deliver all scheduled sailings at or near the advertised time provided that this does not compromise safety. Adverse weather may affect the safe delivery of the services. See 'Conditions of Carriage' for full details.