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Housing

Clickimin Broch

Welcome to the housing homepage. For information on how to use this website, please use the link 'How to use this website' in the menu on the right side of the screen.

Aims

    • The aim of the housing service is the provision of good quality affordable housing as an option to the people of Shetland.   In meeting this aim the housing service is expected in partnership with other agencies, to contribute to the social and economic well being of the community.
    • The housing we provide includes general needs, temporary, supported and sheltered accommodation.   The housing service will also be responsible for taking the strategic overview of housing provision in Shetland into the future.  
    • Our further aim is to provide integrated services by partnerships with other agencies to meet local needs, whilst making the most of the resources available.The Housing Service is part of the Department of Education and Social Care.   We contribute to integrated services by working with a whole range of agencies including the voluntary sector, Hjaltland Housing Association and the NHS.

    Who we provide services to

  • We provide general needs housing as an affordable housing option for families, couples and single persons.   This is to give an alternative that allows individuals to live and work in their area of choice and promote sustainable communities.
  • We provide temporary accommodation and advice to those "home seekers" who find themselves homeless for whatever reason. Where possible we work to alleviate homelessness.  
  • We provide supported accommodation for those who need additional support to live independent lives. This might be in the form of specialist accommodation and / or staff assistance as required
  • We provide sheltered and very sheltered accommodation for those that require a degree of additional support to stay in their own homes. 

What we provide

As an applicant for housing you can expect:

  • Good advice on your housing options.
  • Your housing needs to be accurately assessed.
  • Your housing application to be processed efficiently.
  • A courteous and timely response to all enquiries.

As a tenant of the council you can expect:

  • Repairs completed on time and to a good standard.
  • An efficient and cost effective service.
  • Proper consultation in all decisions that affect your home.
  • Opportunity for representation via the Shetland Tenants Forum (STF).
  • Opportunity to enjoy your home without nuisance from others.
  • Proper and timely investment in your home.

For further information on the Housing Service please contact:

Chris Medley - Head of Housing
Shetland Islands Council - Housing Service
Department of Education and Social Care
6 North Ness Business Park
LERWICK
ZE1 0LZ

Opening Hours:

Monday to Thursday 9am-5pm and Friday 9am to 4pm, and during lunchtimes

Telephone:01595 744360
Repairs Line: 01595 744399
Freephone: 0800 212829
Fax: 01595 744395
E-mail: housing@shetland.gov.uk
website: www.shetland.gov.uk/housing

Outwith office hours:

Council House Repairs: 01595 693972
Homelessness: 01595 695611