Our Customers are:

• Individual members of the public
• Clients and residents
• Pupils and students
• Businesses
• Community Councils
• Public bodies, authorities and other organizations
• All council staff and elected members

We take a pro-active role in the following risk categories:

• Physical
• Political
• Environmental
• Legislative
• Social
• Economic
• Professional
• Technological
• Financial
• Legal
• Contractual

Our purpose is to help minimise and/or eliminate the risk, to the Council, of:

• lost working time
• duplication of effort
• injury and death
• financial loss
• damage to reputation
• lost opportunity
• wasted resources
• poor service delivery
• civil damages
• criminal prosecution

The more we succeed in achieving the above, the more the community benefits as the Council avoids incurring and passing on unneccessary costs.

In addition, our information, guidance and advice enables those customers outwith the the Council to avoid incurring unnecessary costs directly by taking the appropriate safety precautions, following the risk management process and having the appropriate insurance cover for their situation.