Community Care Charter

Community Care in Shetland

Each person in need is entitled to:

• Information about community care services
• Easy access to staff
• A courteous, helpful and swift response to enquiries
• A community care assessment
• Full participation in planning what help is offered
• Personalised care that aims to be of a high quality
• Be represented or accompanied by someone of their own choice when discussing care services
• Equality of opportunity
• Help to protect them from risk but still enable them to live as full a life as possible
• The right to see written records kept about them, subject to legislation
• Confidentiality
• A say in what they think about the services provided
• Be made aware of the performance standards required of each service and make representation on standards of service
• Access to complaints procedures