Procedures

Social Care staff should comply with Shetland Islands Council's corporate policies published under relevant departmental headlines elsewhere on the intranet.

Each team or establishment will have its own 'in-house' guidelines about issues specific to their practices.

This index contains the procedures which are relevant to more than one part of Social Care and have been updated since March 2004. This index will gradually expand as new or revised procedures are added. For earlier procedures please contact Resources at Hayfield House for copies.

If you feel that a procedure is out-of-date or in need of amendment please advise a service manager. Some procedures have been designed so you can tailor them to your workplace's particular needs.

In terms of the Data Protect Act 1998, there are procedures to be followed when a request is received from an individual to see any personal information (either by telephone or in writing) the Council may hold about them. A copy of the Procedures are available here SARPROCEDURES and form is available here SARV2.

A	A-Z of SIC Procedures Accompanying Service Users on Holidays or to NHS Appointments South Adults with Incapacity Act Part 4 - AWI Part 4 - draft certificates and letters Adults with Incapacity Act Manual Advice and Monitoring of Food Safety - Inspection and Consultation Allocation of ILP tenancies - see ILP Allocations Procedure Analysis of Incidents or Behaviour Annsbrae Outreach Service - eligibility criteria Annsbrae Short Break/Respite Service - eligibility criteria Approved Driver Applications Asperger Syndrome Authorised Signatories
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C	Care @ Home - Outreach Files Care Management Procedures and Single Shared Assessment - see DRAFT Single Shared Assessment and Care Management Procedures Care Planning - Adults & Older People Career Grades for SCWs - FAQs Carers Strategy Funding Applications Cash Handling Cheque Books in Care Settings Child Protection in Care Settings Child Protection - Shetland inter-agency Procedures Comforts Fund Administration Compassionate Leave Request Form (Social Work) Confidentiality Consideration of Residential Care - Flowchart of Admissions to Interim Placement Unit Creditor Invoice Processing
D	Death - what to do in the event of a service users death Debtor Invoice Processing Direct Payments - Fieldwork Teams Accessing Funding Discharge Guidelines for Care Homes Driving during working hours DWP Appointeeships - see Managing DWP Appointeeships
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F	Files in Service Users' Homes - see Care @ Home Outreach Files First Aid at work Flexi Social Care Worker - Admin Flexi Social Care Worker - Introduction Flu Pandemic - Preparation Food safety for staff working in peoples own homes Food safety for staff working in supported accommodation - see food safety for staff working in peoples own homes Food Safety Induction Pack for Care Homes with designated kitchen staff and Kantersted kitchen Food Safety Induction Pack for Staff in Care Homes without cooks Food Safety Inspections by Social Care's Catering Advisors - see Advice and Monitoring of Food Safety - Inspection and Consultation Food Safety Policy for Care Homes without cooks Food Safety Policy for Care Homes with designated kitchen staff and Kantersted kitchen
G	Gender Sensitive Personal Care Gifts and donations
H	Healthcare Tasks in Care Settings Holidays for Service Users - see Accompanying Service Users on Holidays or to NHS Appointments South Homes of Service Users as a Workplace
I	Identity (ID) Badges ILP Allocations Procedure Infection Control for DLO staff and Contractors Infection Management Inventories
J	Journal Entries
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L	Learning Disability - Database Notification ( LD New client notification Form) Learning from Experience Local Area Coordinator (for people with learning disabilities) - Referral Procedure
M	Managing Department for Work and Pensions -DWP- Appointeeships Medication Administration Medication Administration - Joint Protocol with NHS Shetland Medication Procedure - Care at Home Mobile Phones - personal use in the workplace - see Use of Mobile Phones in the Workplace
N	Newcraigielea - allocation of short breaks NHS Appointments South for Service Users - see Accompanying Service Users on Holidays or to NHS Appointments South
O	Outings - See Social Outings for Service Users living in Care Homes
P	Payment and Monitoring of Direct Payments Payment of Monies through Girobank Personal Care - See Gender Sensitive Personal Care Petty Cash Procedures - Updating - see Updating Social Work Procedures Professional register checks Protection of Vulnerable Adults Purchase Ordering
Q	Quality Assurance - Adults and Older People's Services
R	Repairs and Maintenance Responsibilities Residential Care - see Consideration of Residential Care - Flowchart - Interim Placements Residential Care Agreement Restraint - see Risk Management Reviews - Adult and Older People Risk Management
S	Safe recruitment - see Professional register checks Sea View - allocation of tenancies DRAFT - Single Shared Assessment and Care Management Procedures DRAFT - SSA and Care Management Appendices DRAFT - SSA and Care Management Forms Social Outings for Service Users living in Care Homes Staff Meals - Payment Staff Supervision
T	Qualifications Training and Development Information - Form Transition from Children's to Adult Services for Young People with Learning Disabilities
U	Updating Social Work Procedures Use of Mobile Phones in the Workplace
V	Volunteers - appointing and supporting
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Procedures

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