Consumer Advice
Click here for a one page guide to your legal rights as a consumer.
Find more advice here about buying
a car.
The PhoneBrain website has everything you need to know about phone-paid services (such as ringtones, competitions and television voting) as well as fun stuff, like making your own video ringtone.
"You could be in line to receive two and a half thousand pounds."
Don't be taken in by a claims management company.
Click here to read the Financial Ombudsman Service's consumer factsheet on Payment Protection Insurance.
Click here for advice to help you shop safely online.
Download a copy of the Rough Guide to Online Safety, published with the support of Get Safe Online.
Will help you protect yourself against internet threats.
The site is sponsored by government and leading businesses working together
to provide a free, public service.
Are you looking for advice? One of our advice leaflets may help you.
Doorstep
Selling - Your Rights
Direct
marketing and how to stop it
Ten Tips to
avoid the Holiday Club Trap
Look at our specialist pages for information and advice about
counterfeit goods, unscrupulous
doorstep sellers, safe online shopping and
unsolicited mail, messages and calls promising prizes
and untold riches.
The Think Twice booklet, with information for older consumers, is available in large print and in braille. Contact us if you would like a copy sent out.
Want to know more about premium rate charged
telecommunication services?
You can download leaflets from the PhonepayPlus website.
The Ask
CEdRIC website has lots of useful information, tips, contacts and
resources.
Click on the door marked Community Information.
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues by calling 08454 04 05 06. Citizens Advice also offer an online advice guide.
The UK European Consumer Centre is part of the European Consumer Centre Network, which is made up of 29 centres throughout Europe. Their aim is to provide advice and support to consumers who are shopping cross-border within the internal market.
The European Consumer
Centre for Services provides general information on consumer laws and rights
when buying a service in another EU member state, as well as contact details for
organisations that could provide practical assistance in the case of a dispute.
Shetland Islands Citizens Advice Bureau also provides
advice on many issues, including consumer problems.
Tel: 01595 694696
Fax: 01595 694283
Email: sicab@shetland.org
