Trading Standards

Welcome to the Trading Standards homepage!

The Trading Standards Service works to maintain and develop a fair, safe and equitable trading environment in Shetland.

We offer assistance and advice to consumers and businesses in Shetland on subjects ranging from credit and pricing to safety and measurement - if you have a question about any Trading Standards matter, please contact us.

Do you like these web pages? If you have any suggestions about what you would like to see included here, please let us know.

 

Click here for more information about dealing with doorstep sellers.

 

Buying from afar? Know what your rights are.
People in Shetland have always done some of their buying at a distance – but in today’s world of cyber shopping and electronic payments how can you look after your own interests?

Be wary of companies that only use a PO Box number – get a full address.

Don’t assume a company is UK based because it has uk in its web address – get a full postal address.

Keep copies of emails and sales confirmations.

If your purchase is for more than £100, using your credit card to pay may give you added protection if things go wrong.

Make sure that the web address of the page starts https:// before you enter any personal information or payment details.  The s stands for secure.  There should also be a small closed padlock that appears in the bottom right hand corner of your screen.

You should never be asked to tell anyone your card’s PIN number – even if they claim to be from your bank or the police.  Never send your PIN number to anyone over the internet.

And always remember – if something seems to good to be true, it probably is!

The Consumer Direct website has further information and advice.

 

will help you protect yourself against internet threats.

The site is sponsored by government and leading businesses working together to provide a free, public service.
Take the Just how safe are you? test.