Air Travel
Are you aware of your rights as a passenger if your flight is cancelled or delayed?
The Civil Aviation Authority website has guidance about passengers' rights when a flight is cancelled or delayed, and they deal with complaints if those rights are not honoured.
You can download a leaflet with
information about these rights here.
Their address and contact details are
Complaints
Civil Aviation Authority
Room K401
45-59 Kingsway
London
WC2B 6TE
Tel 020 7240 6061 (Consumer advice line Monday to Thursday 9.30am to 2.30pm)
Fax 020 7240 7071
