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Air Travel

Are you aware of your rights as a passenger if your flight is cancelled or delayed?
Air Transport Users Council


The Air Transport Users Council website has guidance about passengers' rights when a flight is cancelled or delayed (look under Air Travel Advice), and they deal with complaints if those rights are not honoured.


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You can download a leaflet with information about these rights here.

Their address and contact details are
Air Transport Users Council
CAA House
45-59 Kingsway
London
WC2B 6TE
Tel 020 7240 6061 (Consumer advice line Monday to Thursday 9.30am to 2.30pm)
Fax 020 7240 7071
www.auc.org.uk