Air Travel
Are you aware of your rights as a passenger if your flight is cancelled or delayed?
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The Air Transport Users Council has guidance about passengers' rights when a flight is cancelled or delayed (look under Air Travel Advice), and deals with complaints if those rights are not honoured. |
Their address and contact details are
Air Transport Users Council
CAA House
45-59 Kingsway
London
WC2B 6TE
Tel 020 7240 6061
(Consumer advice line Monday to Thursday 9.30am to 2.30pm)
Fax 020 7240 7071