Contact us
Trading Standards Service
Shetland Islands Council
Grantfield

Lerwick
Shetland

ZE1 0NT

trading.standards@shetland.gov.uk

Tel 01595 744887

Fax 01595 744804

Air Travel

Are you aware of your rights as a passenger if your flight is cancelled or delayed?

Air Transport Users Council The Air Transport Users Council has guidance about passengers' rights when a flight is cancelled or delayed (look under Air Travel Advice), and deals with complaints if those rights are not honoured.

Their address and contact details are

Air Transport Users Council
CAA House
45-59 Kingsway
London
WC2B 6TE

Tel 020 7240 6061

(Consumer advice line Monday to Thursday 9.30am to 2.30pm)

Fax 020 7240 7071

www.auc.org.uk