Plans, Policies and Performance Statistics

This section contains information about Plans and Policies and Performance Statistics for the Waste and Cleansing Services.

Plans and Policies

Litter Prevention Plan

The litter prevention plan is a commitment by Shetland Islands Council and its partners to work towards a litter free Shetland. The highest standards of cleanliness will contribute to maintaining Shetland's pristine environment as an area of outstanding beauty which can be enjoyed by residents and visitors alike.

The plan was published in 2002 and is due to be reviewed in 2007. The Council is currently waiting for guidance from the Scottish Executive before the review is carried out.

Litter Prevention Plan

Area Waste Plan

The first Area Waste Plan for Orkney and Shetland was prepared by the Scottish Environment Protection Agency (SEPA) and published in 2003. It has been integrated with Scotland's ten other Area Waste Plans to provide a National Waste Plan.

The plan was developed to improve waste management in Orkney and Shetland and provides a framework for the next twenty years.

Area Waste Plan

Toward a Greener Shetland

Towards a Greener Shetland presents the Community Planning Board’s strategy to protect and enhance Shetland’s environment, to promote sustainable social and economic benefits from the environment for the local community, and thus improve quality of life in Shetland.

Toward a Greener Shetland

Environmental Policy

The policy was approved by Shetland Islands Council in January 2006.

Environmental Policy

Cleansing Service Quality Policy

The Cleansing Service aims to:

Provide a quality Cleansing Service which satisfies the needs of its customers;

Continually improve the quality of the service it provides;

Maintain and enhance Shetland's environement; and

Ensure its operations have appropriate arrangements and resources in place to implement a quality management system (ISO 9001:2008) with clear management responsibilities and documented procedures.

Quality Policy

2009/2010 Performance Statistics

The Energy Recovery Plant incinerated 21,994 tonnes of waste in the year 2009/10 which was more than the projected 21,200 tonnes.

The Plant was operational for 8,006 hours during the year which was more than the target of 7,944 hours. There are two planned shutdowns during the year when maintenance is carried out.

Customer Satisfaction

Surveys were sent out in 2009 and 2011 to customers using the Energy Recovery Plant and Landfill Site. The scores have been converted to percentages (0% being poor and 100% being excellent).

Graph - communications