Housing Repairs and Maintenance

Working Safely In Your Home

Working Safely In Your Home During COVID-19

Protection to avoid the spread of Coronavirus (COVID-19)


In these difficult times, it is vital that all steps are taken to minimise the spread of the COVID-19 virus.
Before any works are undertaken in your home you will be asked to confirm that none of the occupants in your home are displaying any symptoms of COVID19, and/or have received a positive diagnosis.  
No work will be carried out in any household which has symptoms or a positive diagnosis, unless it is to remedy a direct risk to the safety of the household, such as an emergency repair.
On arrival the operative will explain the works being undertaken and that they will maintain a safe distance from you. 

Where works are to be carried out inside your home, you will be asked to stay in another room, away from the work area/s while the work proceeds.
Operatives will undertake all necessary health and safety precautions while in on your home. This will include:
• Wearing all appropriate PPE.
• Washing/sanitising their hands thoroughly at the start of the job, and once it’s complete.
• Wipe down any tools and instruments before and after any work.
• Remove and place into a plastic bag any wipes, disposable gloves and overalls used.
If an operative feels unsafe or at risk at any point, they will undertake a personal risk assessment and leave the premises if necessary.   Arrangements will be made for works to be completed at a later date, if appropriate, after ensuring everything is made safe.

Operating procedures for works carried out by an external contractor

As required under Health & Safety Regulations the contractor will prepare and submit to Shetland Islands Council, method statements and individual risk assessments for the required works.  Prior to commencing work, the contractor will call ahead to ask if you or any occupants of the premises have signs of the virus or have been diagnosed, and to check that they are comfortable for the works to take place. For the duration of the works on your home the contractor will make regular checks regarding the occupant’s status.

It is important that all these guidelines are followed to ensure everyone’s safety.

If you have any other questions before work starts, please Contact Housing.