Joining and using the library

Contact Us

If you have forgotten your PIN number* or borrower number, or have any queries or comments e-mail us at:

Or write to us at:

Shetland Library
Lower Hillhead

Or phone us on:

Tel: 01595 743868 (Library)
Tel: 01595 743875 (Learning Centre)

*If you require your PIN number, please let us know your full name, address, and your date of birth.

Comments or complaints:

Please feel free to use the suggestions box at the desk, speak to our staff, ask to speak to a manager, or contact us by any of the means above. We will reply to your query within 5 days (though you don't have to give your name).

You can also find details of the formal complaints procedure for Shetland Islands Council here.

Formal complaints

  • Karen Fraser, Executive Manager
  • Catherine Jeromson, Support Services Librarian
  • Morag Nicolson, Young People's Services Librarian
  • Nicola Sinclair, Systems and Learning Librarian
  • Marghie West, Adult Services Librarian

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