Formal Complaint
To make a formal complaint about our services please see the complaints information page about the process involved.
Administrative Headquarters
8 North Ness Lerwick Shetland ZE1 0LZCouncil Headquarters
Shetland Islands Council Town Hall Lerwick ZE1 0HBChildren’s Services:
Hayfield House, Lerwick, ZE1 0QD. Tel: 744 000
Children and Families – 744000
Children’s Resources – 744000
Psychological Services – 745588
Schools – 744000
Shetland Library – 743868
Sports and Leisure – 744000
Community Health and Social Care Services:
Upper Floor, Montfield, Burgh Road, Lerwick, ZE1 0LA. Tel: 744308
Adult Services – 744308
Community Care Resources – 743697
Criminal Justice – 744400
Allied Health Professionals – 744319
Adult Social Work - 744400
Corporate Services:
8 North Ness, Lerwick ZE1 0LZ. Tel: 743824
Assets, Commissioning & Procurement – 744140
Finance - 744681
Development Services:
Solarhus, 3 North Ness, Lerwick ZE1 0LZ. Tel: 744564
Housing – 744360
Planning – 744293
Community Planning & Development – 743888
Economic Development – 744940
Shetland College – 771000
Transport Planning - 744886
Infrastructure Services:
Gremista, Lerwick ZE1 0PX. Tel: 744723
Estate Operations – 744100
Ferry Operations (Sella Ness) – 744200
Harbour Master and Port Operations (Sella Ness) – 744200
Roads – 744866
Environmental Services – 744891