Operations note - Card Payment Trial – Whalsay

One of the new card payment machines now in operation on the Bressay Ferry. Credit: SIC

Shetland Islands Council is continuing its roll out of contactless payment trials on ferry services in Shetland.

Trials on the Bressay Service are nearly complete and Whalsay services are next to see the introduction of contactless payment capability.

Ferry passengers on this route now have the choice to pay for their journey using contactless payments on their card, or on their smartphones, or by the use of chip and pin.  Other payment options, including cash, cheque or account card, will continue to be available.

The payment system is designed to accept payments during any point of the ferry journey, but for the time being some payments need to be processed near ferry terminals where there is a Wi-Fi network available. This includes payments made using young person’s account cards, and the use of Apple Pay or Android Pay.  Passengers should also note that once the ferry has left the terminal, there is a maximum transaction value of £50.

This card payment option will be rolled out across other routes operated by Ferry Services in the coming months.

Published: 17th December 2020