As repair work continues on the Shefa cable east of Shetland, the Council is aware that customers in the wider community are still being affected by outages.
For the Council, this means there are problems affecting some telecare and community alarms, including some which are delivered through landlines (analogue lines).
Staff have been contacting clients directly, but we would ask families and friends to check in with elderly or vulnerable relatives to ensure that their phone lines are working. If there are any concerns, they should contact Duty Social Work on 01595 744468 (in working hours) 01595 695611 (out of hours, and over the weekend).
We understand that users who have lost their internet connection have their service provided through companies who do not have resilient connections. This means they are not able to access the undamaged fibre, and are reliant on the ongoing repairs to restore their service.
It is understood that repairs on the cable should be completed, depending on weather conditions, by lunchtime on Sunday.