This report card includes information about the performance of Shetland Islands Council (SIC) Housing Service between April 2023 and March 2024 as reported to Scottish Housing Regulator in the Annual Return of the Charter.
Properties Allocated
In 2023/2024, we successfully let 109 SIC properties across Shetland. This includes general needs and sheltered housing.
Also, through our Nomination agreement with Hjaltland Housing Association (HHA), 49 applicants were housed.
| Locality Area | Council Lets | Hjaltland Housing Nominations | Total Lets and Nominations |
|---|---|---|---|
| Central | 10 | 23 | 33 |
| Lerwick and Bressay | 44 | 17 | 61 |
| North | 18 | 5 | 23 |
| Isles | 21 | 3 | 24 |
| South | 9 | 0 | 9 |
| West | 7 | 1 | 8 |
| Total | 109 | 49 | 158 |
Locality Area by Community Council Area
Property Turnover
The lettable properties that became available during 2023/2024 was 7.17% of stock.
Offers Made
We made 178 offers of housing, of these 24% were refused.
Mutual Exchanges
In 2023/2024, there were successful mutual exchanges involving 10 SIC properties.
Housing Applications
The number of applications on the housing register at March 2024 was 655.
Housing Repairs
| Repair Priority | No of repairs completed | SIC average time |
|---|---|---|
| Emergency (1 day) | 365 | 2.3 hours |
| Urgent (3 days) | 1517 | 2.2 work days |
| Routine (28 days) | 1956 | 16.0 work days |
| 3-Month | 37 | 43.6 work days |
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