Customer First

Customer First Charter poster

The Council's new Customer First Strategy and Charter were agreed on 18 June 2018.

We will:

  • Respond promptly when you contact us
  • Resolve issues as quickly as possible
  • Be polite, helpful and professional at all times
  • Treat everyone with equity and fairness
  • Communicate clearly, avoiding jargon
  • Maintain confidentiality, ensuring only those who need to see your information do so
  • Take responsibility and rectify any mistakes we make
  • Use your views to help us improve the way we do things

To view our full charter, strategy and feedback from our last survey see our customer first downloads link.