Accessibility Statement

This accessibility statement applies to

This website is run by Shetland Islands Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate the website using just a keyboard
  • resize text and adjust line, letter and word spacing
  • listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We have listed areas of the site that we know are not fully accessible:

  • Our videos videos do not have accurate captions or text transcripts
  • Some pages have been identified as having incorrect heading structure
  • Our twitter widget may have in-accessible content and unable to cyle through tweets on a screen reader
  • Some PDF documents are not fully accessible to screen reader software and provide no information on the structure of the document for assistive technologies. For example, the bin calendars cannot be accessed by assistive technologies

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email

We’ll consider your request and get back to you in 14 days. 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

Our offices have audio induction loops and you can also use the contactScotlandBSL service to contact us. Find out how to contact us

Technical information about this website’s accessibility

Shetland Islands Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We plan to fix these issues as soon as possible.

Some pages have been identified as having empty headings. This fails success criterion 2.4.6 - Headings and Labels (AA)

Some pages have been identified as having incorrect heading order. This fails success criterion 1.3.1 - Info and Relationships (A).

Duplicate page id's exist on This fails success criterion 1.3.1 - Info and Relationships (A) and 4.1.1 - Parsing (A)

Some PDF documents do not provide information on the structure or the roles of components to help you navigate, such as headings. This fails success criterion 1.3.1 info and relationships.

The reading order of some PDF documents is not correct, making it difficult to access these using a screen reader. This fails success criterion 1.3.2 meaningful sequence.

Content that’s not within the scope of the accessibility regulations

Third Party Data

Whilst we will make every effort to stress the importance of accessibility to third parties the following embeded widgets supplied by third party data do not fully conform to WCAG 2.1 AA guidelines.

Twitter feed on main homepage

Care Inspectorate embedded service widget for Short Breaks on

Arcgis embedded map for gritters on

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Preparation of this accessibility statement

This statement was prepared on 10 January 2021. It was last reviewed on 15 September 2021. This website was last tested on 13 September 2021. The test was carried out by Sitemorse.

Monthly random tests of 125 pages are also carried out by Silktide.

Our Content Management System actively enforces many accessibility requirements and we act as soon as we can to fix any issues found by our auditing.