Contact ferry operations

We welcome and value the views of our passengers and users, whether they be regular users or visitors to Shetland. Please let us know what you thought of you experience onboard our vessels, or feel free to enquire about any aspect of our boats or service.

Ferry Services are constantly striving to improve the service to our customers. We will endeavour to acknowledge and respond to customer requests and feedback within 10 working days. If you have any comments or feedback please contact:

Ferry Services
Port Administration Building
Sella Ness

Tel: 01806 244200
Fax: 01806 244232


Ferry services will endeavour to deliver all scheduled sailings at or near the advertised time provided that this does not compromise safety. Adverse weather may affect the safe delivery of the services. See Conditions of Carriage for full details.