Information for Services and Agencies

Briefing: Actions to Support Shetland (Households, Businesses, Community Groups) Through the Cost Pressure

This briefing provides information on what the Council is doing, with partners and communities, to support the Cost of Living Crisis.This focuses on the immediate support required, in recognition that medium and long term priorities are dealt with elsewhere, including through Shetland Partnership Plan and Our Ambition.

  • In general, if you, or anyone you know has concerns about money and energy costs contact CAB: Shetland Islands Citizens Advice Bureau | Citizens Advice Scotland ( or Anchor for Families: Anchor for Families – Shetland Islands Council.  For a referral form to CAB please email them on / to request support from Anchor for Families use the online form on the Anchor for Families website
  • In general, if you, or anyone you know needs food contact CAB: Shetland Islands Citizens Advice Bureau | Citizens Advice Scotland ( or Anchor for Families: Anchor for Families – Shetland Islands Council and they will be able to refer you to the Shetland Food Bank
  • These support services will also ensure that households who are eligible have support to access Scottish Welfare Fund Crisis Grants and Fuel Vouchers through the Fuel Bank Foundation, and the Council’s emergency support to households operating through Duty Social Work
  • For access to free second hand clothing for children, and free items to help people through the winter (such as blankets, duvets, hot water bottles and thermos flasks): St Ringans hub (What3words location: ///extension.sprayer.magazines): phone 0800 0308780 to access / or look at the Support for Households page to find out opening times. You could also access these resources to do a pop up in your local community.
  • A short training session is regularly available to help you find out more about how to raise the issue of Money Worries, and about the support available for people locally. Dates of Money Worries training sessions can be found on this page below. 
  • Public Spaces are open, across Shetland, for anyone looking for a warm and welcoming place to sit and relax.  Community groups, for example, are running activities, during the day, evenings and weekends.  For more information visit the support in your area pages on this site.
  • Any businesses under pressure to pay energy bills should be signposted to the Business Gateway: Shetland - Local Support | Business Gateway | Business Gateway (
  • Any person seeking support to move into work, or improve their employment opportunities: Support getting into employment – Shetland Islands Council
  • If you don’t know where to go for support, for yourself, a friend, family member or neighbour, or simply need someone to talk to: phone 0800 0308780.  If no one answers, please leave a message and someone will get back to you as soon as possible.

If you have any other queries, please email

Money Worries Training

Help people get the support they need

Lots of people are worried about money right now. Money worries training gives you the tools to raise the topic of money worries, and the information you need about support in Shetland. If you would like to know more about how you can help the people you support, your colleagues, your community, or your friends and family at this time, why not sign up?

These online sessions will:

  • Give you the background knowledge and confidence to start discussions about money worries.
  • Sessions are an hour long.
  • Attend online via Teams.
  • Free and open to anyone.

2022 Dates

  • Mon 24th Oct 10-11
  • Tues 8th Nov 10-11
  • Fri 18th Nov 1-2
  • Tues 22nd Nov 10.30-11.30
  • Thurs 1st Dec 12-1
  • Fri 9th Dec 10-11
  • Mon 12th Dec 2-3

To book

For SIC staff - book via VOR 

Anyone outside of the council should email