Customer and Stakeholder Survey
Annual National Customer and Stakeholder Survey
The National Customer and Stakeholder Satisfaction Survey will be an annual survey undertaken by the National Planning Improvement Team in the Improvement Service.
This survey is intended to be filled out by all users of the planning authorities in Scotland to collect your views on the service you have received. We will use this to identify areas for improvement.
The survey should only take a few moments of your time: Take the survey
The survey will be open from 1 October 2025 to 9 January 2026.
2024 survey results
We are pleased to share with you the results of the first National Customer and Stakeholder Survey 2024 for all 34 planning authorities.
The survey was undertaken to help planning authorities gain a better understanding of the challenges faced in providing high levels of customer care and satisfaction with the service provided. It is part of the wider work being undertaken through the pilot National Planning Improvement Framework (NPIF). Planning authorities have already identified actions to improve in this area.
We launched the first survey in November 2024 and it was open for three weeks and we will be undertaking the survey again at the end of 2025.
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