What would you do?
These scenarios give a snapshot of what working in care can involve. There’s no single right answer. These scenarios are here to help you imagine yourself in the role and think about how you’d respond.
Scenario 1: Supporting independence
You’re supporting someone who wants to make their own breakfast. It takes longer than usual, and you know you’re on a busy shift.
What would you do?
- Give them time and encouragement to do it themselves
- Offer support only where it’s needed
- Balance independence with safety and dignity
Scenario 2: Communication and reassurance
Someone you support seems anxious and upset, but they’re finding it hard to explain why.
What would you do?
- Listen carefully and give them time
- Use simple language or alternative ways to communicate
- Ask for support from a colleague if needed
Scenario 3: Working as part of a team
You notice something has changed in a person’s behaviour compared to previous days.
What would you do?
- Share your observations with a colleague or supervisor
- Record the change following guidance
- Continue to support the person as normal
Scenario 4: Respecting choice
A person you support doesn’t want to take part in an activity that was planned for the day.
What would you do?
- Respect their choice
- Offer alternatives
- Check in later to see if they’ve changed their mind
Scenario 5: Learning something new
You’re asked to support with a task you haven’t done before.
What would you do?
- Ask for guidance or training
- Observe a colleague
- Learn and build confidence over time
Scenario 6: Bringing your experience with you
You’re new to care but have worked in retail, hospitality, or another people and customer focused role.
What would you do?
- Use your communication and customer service skills
- Stay calm and professional in challenging situations
- Apply what you already know while learning new skills
These scenarios show that working in care is about people, values, and everyday decisions.